Dealing With Dangerous Customers – A Short How-to

Dealing with customers on a daily basis is not without risk. The rewards are often large in a customer based business, both on a personal level and when it comes to money. Many people love dealing with people, the communication and opportunity to help is what drives them. Also, the monetary rewards for running a successful customer based business or even just working for one can be very substantial.

However, there are dangers lurking in being around and dealing with a high number of people every day. A small percentage of humans are dangerous, and some of them will target you just for being in the wrong place at the wrong time, so to speak. So what can you do to minimize the risk involved? A few small steps can prevent you from being the victim of either a planned or unplanned crime.

Let me first say that nothing you can do will eliminate risks. Just being alive is risky, but doubt things right can be the difference between injury and escape. Here are a few tips fir staying safe in a customer relations environment.

– Always keep yourself to yourself. The customer doesn’t need to know anything about your personal life, and only very rarely do you have to reveal anything about your personal life to make that sale. Preserve your privacy.

– Stay calm. There wi always be unhappy customers, there will always be complaints, and some if these complaints and unhappy customers will get to you, perhaps making you annoyed or even angry. However, staying calm in the dave if provocation means that you have won. Every time. Keeping your cool will also prevent the other party from. Escalating the situation, and that will in it’s turn give you the upper hand.

– Put an early stop to escalating situations. If need be, get your manager – if you are the manager, “freezing” a situation will often be an effective course of action. Inform the other party that you need to consider their claims, and schedule a new meeting at a later date, or even just later the same day.

– Make sure you keep your distance at all time. If you have a desk or a counter, keep it between you and the agitated other.

As the observant reader will have picked up by now, keeping your cool and being able to freeze a situation are key points. Freezing a situation is a tried and tested way for everyone from bankers to cops to prevent injury and difficulty, and with a little practise, you will be able to use it effectively to your advantage.

A would be dangerous customer will be tamed very easily if you give him or her no reason or opportunity to escalate, and the result is that you will most likely “win” the argument and prevent further difficulty.
Also, the customer will take his or her aggression elsewhere, which is the most important part of it all.

Remember;
– keep cool
– keep private
– stop escalation early
– freeze the situation

SnallaBolaget.com is a public and private resource for security information, being added to every day and run by experienced security professionals.
G. Sommerfeldt is closing on a decade of security experience in both private and public sector, and has been a security supervisor and manager for several of those years.

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