“Security Supervisors” have, in general, many of the same tasks as a normal Security Officer, with the added responsibilities that comes with overseeing either a larger group of officers, one or more specific installations or buildings, or a limited area of responsibility in regards to a guard force – e.g. shift planning or pay reports.
Security Supervisors have the same specific powers and means of sanction that a security officer has, but are also responsible for the day-to-day operation of a guard force. They are available to the public for information, complaints, praise and requests of other types, but it has to be understood that in most cases of complaint, the normal operating procedure is for the supervisor to back up any decision made by his officers.
This is to maintain an outward impression of unity and support within the guard force, and any reprimands or corrections would be done in private.
Any supervisor that publicly reprimands an officer should be reported higher up in the security company’s chain of command, both by the officer himself and any public that witness such behavior. Public reprimands are not at all a positive means of correction for a guard force, and should be used only in the most dire of situations.
A security supervisor will have the option of contacting public security departments through priority channels, liaison with such and also have the possibility of making middle management level decisions in specific scenarios. He or she will also have the day-to-day charge of informing, updating and being updated by “the customer”, namely the owner of whatever premisies his or her guard force operates on, in or around.