Choosing between home security companies can be a whole process in itself, but that doesn’t mean it’s a loosing battle. One of the most important things to remember is that the home security companies work for you – they take your money to provide a service that you want – and that service should be both scalable and tailored to your need. If they can’t do that, then it’s time to find a new company. Here’s how to screen away the “undesireables”.
1: Thinning the herd
There are a lot of home security companies out there, and everyone seem eager to please at first glance. There are a few testing criteria everyone looking for new home security companies should impose before going further. After all, securing your own home is one of the most important parts of a personal security plan of action. The first one: call them. Simple as that.
Call them. If you get a human on the phone within 3 minutes, they pass the test. If not, why would you expect a call to go through when you really need it to? It doesn’t matter if it’s just the switchboard – if a human answers within a couple of minutes, you’re well on your way to getting the help you need. We guarantee you that a whole lot of home security companies will fail the test.
2: Keeping your friends close
They say you should keep your friends close and your enemies closer, but when it comes to home security companies, you’re better off keeping them closer than most others. See if you can find home security companies working in your part of town – canvas your neighborhood as well, see who your neighbors use. Why?
Chances are that a security company with a lot of customers in your area will have patrols close by when your alarm goes off as well. That’s the upside. But remember this – any company with a lot of customers might be overtaxed. I.e. they may actually have longer response time because of their high number of customers and high number of incoming calls and alarms. In those cases, test bullet no.1 comes in handy.
3: Availability over location
That sounds cryptic, huh? Here’s the deal; when it comes to choosing between home security companies, you should always pick the ones who take the time to pick up the phone, to listen and who are willing to either set up a meeting with you or send someone to your house, even when they know you’re simply shopping around. This is more important than which home security company is closer.
Home security companies survive and thrive on personal security, and home security companies who can’t be bothered to get personal probably won’t be there for you when you need them to, either.
In short; when you’re choosing between home security companies, pick the one that answers their phone, is relatively close, and takes the time to listen, plan and meet with you. With these three bullets in mind, you’re miles closer to your optimal home security provider already!